I am desparate! I've been jacking with this all week & have not been able to rid my PC of some nasty spyware/adware. I'm fairly tech savvy, but I'm at a loss. Can somebody please help me out here? Throw me a bone... anyone... please! I've included my HJT & AVG logs below.
Any help is appreciated!
Maggie
Here's what I'm running:
Webroot Spy Sweeper (v 5.5.1.3356)
Webroot Popup Washer (v 2.3.0 build 3)
Norton 360 (v 1.2.0.10)
AVG Anti-Spyware (v 7.5.1.43 trial)
HJT (v 1.99.1) - NOT running from desktop or temp folder
********HJT Log**************
Logfile of HijackThis v1.99.1
Scan saved at 10:42:04 AM, on 7/13/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Trend Micro\OfficeScan Client\OfcPfwSvc.exe
C:\WINDOWS\TEMP\VVE2FF.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\Webroot\PopUpWasher\PopUpWasher.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Maggie Finch\Local Settings\Temporary Internet Files\Content.IE5\G5ANOH6Z\spyaudit1_1913833091[1].exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bankofamerica.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.maggiefinchdesigns.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http://inet-pac.aa.com:8081
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
O4 - HKLM\..\Run: [HPHUPD06] "C:\Program Files\Hewlett-Packard\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"
O4 - HKCU\..\Run: [PopUpWasher] "C:\Program Files\Webroot\PopUpWasher\PopUpWasher.exe"
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.bankofamerica.com
O15 - Trusted Zone: http://zone.msn.com
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) - https://officescan2.corpaa.aa.com:43...l/WinNTChk.cab
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10...I.cab46479.cab
O16 - DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupCtrl Class) - https://officescan2.corpaa.aa.com:43...tall/setup.cab
O16 - DPF: {35C3D91E-401A-4E45-88A5-F3B32CD72DF4} (Encrypt Class) - https://officescan2.corpaa.aa.com:43...tml/AtxEnc.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10...y.cab32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10...t.cab32846.cab
O16 - DPF: {5EFE8CB1-D095-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment ObjRemoveCtrl Class) - https://officescan2.corpaa.aa.com:43...RemoveCtrl.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} (ZPA_TexasHoldem Object) - http://zone.msn.com/bingame/zpagames...e.cab50108.cab
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/check/nets...l/gtdownls.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramewor...o.cab34246.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10...y.cab41227.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E876D003-BCDE-11D3-9131-000094B61529} - https://eroom.jetnet.aa.com/eroomsetup/client.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1437F978-7DA0-4103-9CD3-4FE58C4BAE35}: NameServer = 66.182.208.5,69.60.160.196
O17 - HKLM\System\CS1\Services\Tcpip\..\{1437F978-7DA0-4103-9CD3-4FE58C4BAE35}: NameServer = 66.182.208.5,69.60.160.196
O17 - HKLM\System\CS2\Services\Tcpip\..\{1437F978-7DA0-4103-9CD3-4FE58C4BAE35}: NameServer = 66.182.208.5,69.60.160.196
O17 - HKLM\System\CS3\Services\Tcpip\..\{1437F978-7DA0-4103-9CD3-4FE58C4BAE35}: NameServer = 66.182.208.5,69.60.160.196
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: OfficeScanNT Personal Firewall (OfcPfwSvc) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\OfcPfwSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: OfficeScanNT Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
***************AVG Log Prior to delete***************
---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------
+ Created at: 3:40:35 PM 7/13/2007
+ Scan result:
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@advertising[1].txt[/email] -> TrackingCookie.Advertising : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@atdmt[2].txt[/email] -> TrackingCookie.Atdmt : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@data.coremetrics[1].txt[/email] -> TrackingCookie.Coremetrics : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@cpvfeed[1].txt[/email] -> TrackingCookie.Cpvfeed : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@doubleclick[1].txt[/email] -> TrackingCookie.Doubleclick : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@ehg-pcsecurityshield.hitbox[1].txt[/email] -> TrackingCookie.Hitbox : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@hitbox[1].txt[/email] -> TrackingCookie.Hitbox : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@mediaplex[2].txt[/email] -> TrackingCookie.Mediaplex : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@ssl-hints.netflame[2].txt[/email] -> TrackingCookie.Netflame : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@questionmarket[2].txt[/email] -> TrackingCookie.Questionmarket : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@stats1.reliablestats[1].txt[/email] -> TrackingCookie.Reliablestats : No action taken.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@tribalfusion[1].txt[/email] -> TrackingCookie.Tribalfusion : No action taken.
::Report end
*****************AVG Log after delete***************
---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------
+ Created at: 3:50:53 PM 7/13/2007
+ Scan result:
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@advertising[1].txt[/email] -> TrackingCookie.Advertising : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@atdmt[2].txt[/email] -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@data.coremetrics[1].txt[/email] -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@cpvfeed[1].txt[/email] -> TrackingCookie.Cpvfeed : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@doubleclick[1].txt[/email] -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@ehg-pcsecurityshield.hitbox[1].txt[/email] -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@hitbox[1].txt[/email] -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@mediaplex[2].txt[/email] -> TrackingCookie.Mediaplex : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@ssl-hints.netflame[2].txt[/email] -> TrackingCookie.Netflame : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@questionmarket[2].txt[/email] -> TrackingCookie.Questionmarket : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@stats1.reliablestats[1].txt[/email] -> TrackingCookie.Reliablestats : Cleaned.
C:\Documents and Settings\Maggie Finch\Cookies\maggie [email]finch@tribalfusion[1].txt[/email] -> TrackingCookie.Tribalfusion : Cleaned.
::Report end