can't get rid of Avira residual

Question

zeroth 171 Nearly a Posting Virtuoso

16 Years Ago

Hi guys,
I've been working with jholland for a couple of weeks and she's helped me tremendously getting rid of a Trogan and then cleaning up my system. Kudos follow her as she's off the forum for a week...she suggested somebody else might help with this last little issue.

I'm getting a cold boot...I come back and find that that the computer has restarted...it seems to be when IE is left running and the only evidence is two recurring SYSTEM event logs (too bad I can't copy those) that say:

file system corrupt...please run chkdsk (the system actually demands a chkdsk on restart)

followed by:

"the following boot-start or systems drivers failed to load"
avgio
avipbb
ftsata2
ssmdrv

I know some of these are remnants from AntiVir, which gave me hell trying to get it off the system for some reason...obviously it's not entirely off!

Some of the remedies we tried included getting the latest video drivers and system video updated.

Help?? The computer seems clean except for this...

thanks,
zeroth

windows-nt-2000-xp

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Latest Post 16 Years Ago Latest Post by zeroth

caperjack 875 I hate 20 Questions

16 Years Ago

file system corrupt...please run chkdsk (the system actually demands a chkdsk on restart)

zeroth

try chkdsk /f ,from the recovery console repair when you boot computer from the winxp cd.

caperjack 875 I hate 20 Questions

16 Years Ago

Can't prove it but I think it only happens when IE is open.

stop using IE, and get Firefox, www.firefox.com
also give the computer a full scan with this program .www.malwarebytes.org, after the scan click show details and fix what it finds ,and then use this program .if you haven't all ready done so .www.ccleaner.com

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Bob_180_Bob 41 Posting Virtuoso · Answer 1 · 2008-08-17T19:33:20+00:00

Try, (Make a system restore point) then go Start, run, (TYPE) msconfig (CLICK OK) go to start up and unclick all that you know are from another program that you don't want and (Click Apply, OK) Reboot PC and see how it goes. A popup will appear asking if you want to keep the changes, leave untill you see if all is ok.

Bob_180_Bob 41 Posting Virtuoso · Answer 2 · 2008-08-17T19:32:40+00:00

I know who climed Mt Everest the second time, I just can't remember who it was!!

zeroth 171 Nearly a Posting Virtuoso · Answer 3 · 2008-08-17T21:54:30+00:00

Thanks for the try, guy,

The computer is pretty much clean from that standpoint, as I said, we've worked on it for about two weeks.

There is some call somewhere that was not erased by the auto remover programs and it doesn't show up anywhere that msconfig or HJT or Belarc or CodeStuffStarter can find.

It's there, though.

zeroth 171 Nearly a Posting Virtuoso · Answer 4 · 2008-08-18T02:38:54+00:00

here's what microsoft has to say...the error takes you right to this page: not much help. It's obvious that something is calling one of the 4 files listed in the initial post and when it can't find it's file, it cold boots my system.

Details
Product: Windows Operating System
ID: 7026
Source: Service Control Manager
Version: 5.0
Component: System Event Log
Symbolic Name: EVENT_BOOT_SYSTEM_DRIVERS_FAILED
Message: The following boot-start or system-start driver(s) failed to load: %1

Explanation
The specified drivers did not load correctly. The driver might not be in the expected location.

User Action
Do all of the following:

Verify that the drivers are configured correctly.
Verify that the computer is running the most current version of the drivers.

Version: 5.2
Symbolic Name: EVENT_BOOT_SYSTEM_DRIVERS_FAILED
Message: The following boot-start or system-start driver(s) failed to load: %1

Explanation
The specified drivers did not load correctly. The driver might not be in the expected location.

User Action
Do all of the following:

Verify that the drivers are configured correctly.
Verify that the computer is running the most current version of the drivers.

--------------------------------------------------------------------------------

Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.

zeroth 171 Nearly a Posting Virtuoso · Answer 5 · 2008-08-18T07:24:13+00:00

it's an HP and came with no XP CD. When the system reboots after one of these errors, it does a chkdsk automatically and everything's OK until the next time the thing crashes. There's a report with a hex dump in the errors log but the system won't let me copy it - can't find the file it says it has created afterward either. It's not a lot...once a day or every two days. Most times I just come back to the desk and it's sitting there with a nice, clean desktop. Can't prove it but I think it only happens when IE is open.

zeroth 171 Nearly a Posting Virtuoso · Answer 6 · 2008-08-18T17:31:29+00:00

it's done.

MWB did pick up a registry issue that must have happened over the weekend, it had a clean run on Friday. However, CCleaner got rid of a ton of Crap!! I've had Firefox for years so I'm running it now. I'll post if/when I get another crash...

many thanks,
zeroth

zeroth 171 Nearly a Posting Virtuoso · Answer 7 · 2008-08-20T00:29:54+00:00

Caperjack,
System seems to be more stable...subjective I realize. I did have a Firefox crash and downloaded the latest ver3.0.1 So Firefox just crashed again! I found the file that Microsoft wants to send to itself as follows, don't know if that does any good? incidentally, no system event errors, just an app event error as you would expect.

This time, though, the system didn't crash... zeroth

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="firefox.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="AccessibleMarshal.dll" SIZE="17408" CHECKSUM="0x18EA5E95" BIN_FILE_VERSION="1.9.0.3105" BIN_PRODUCT_VERSION="1.9.0.3105" PRODUCT_VERSION="1.9.0.1" FILE_DESCRIPTION="" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Firefox" FILE_VERSION="1.9.0.1" ORIGINAL_FILENAME="" INTERNAL_NAME="accessibility" LEGAL_COPYRIGHT="License: MPL 1.1/GPL 2.0/LGPL 2.1" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD4C1" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.0.3105" UPTO_BIN_PRODUCT_VERSION="1.9.0.3105" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="crashreporter.exe" SIZE="185856" CHECKSUM="0xBCF44899" BIN_FILE_VERSION="1.9.0.3105" BIN_PRODUCT_VERSION="1.9.0.3105" PRODUCT_VERSION="1.9.0.1" FILE_DESCRIPTION="" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Firefox" FILE_VERSION="1.9.0.1" ORIGINAL_FILENAME="crashreporter.exe" INTERNAL_NAME="" LEGAL_COPYRIGHT="License: MPL 1.1/GPL 2.0/LGPL 2.1" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x36F8F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.0.3105" UPTO_BIN_PRODUCT_VERSION="1.9.0.3105" LINK_DATE="07/02/2008 15:50:20" UPTO_LINK_DATE="07/02/2008 15:50:20" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="firefox.exe" SIZE="307712" CHECKSUM="0x6DF3893E" BIN_FILE_VERSION="1.9.0.3105" BIN_PRODUCT_VERSION="3.0.1.0" PRODUCT_VERSION="3.0.1" FILE_DESCRIPTION="Firefox" COMPANY_NAME="Mozilla Corporation" PRODUCT_NAME="Firefox" FILE_VERSION="1.9.0.1" ORIGINAL_FILENAME="firefox.exe" INTERNAL_NAME="Firefox" LEGAL_COPYRIGHT="©Firefox and Mozilla Developers, according to the MPL 1.1/GPL 2.0/LGPL 2.1 licenses, as applicable." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x549E6" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.0.3105" UPTO_BIN_PRODUCT_VERSION="3.0.1.0" LINK_DATE="07/02/2008 16:27:28" UPTO_LINK_DATE="07/02/2008 16:27:28" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="freebl3.dll" SIZE="233472" CHECKSUM="0x11A60D26" BIN_FILE_VERSION="3.12.0.0" BIN_PRODUCT_VERSION="3.12.0.0" PRODUCT_VERSION="3.12.0.3 Basic ECC" FILE_DESCRIPTION="NSS freebl Library" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Network Security Services" FILE_VERSION="3.12.0.3 Basic ECC" ORIGINAL_FILENAME="freebl3.dll" INTERNAL_NAME="freebl3" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x43D32" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.12.0.0" UPTO_BIN_PRODUCT_VERSION="3.12.0.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="js3250.dll" SIZE="695296" CHECKSUM="0xB01F9412" BIN_FILE_VERSION="4.0.0.0" BIN_PRODUCT_VERSION="4.0.0.0" PRODUCT_VERSION="4.0" FILE_DESCRIPTION="Netscape 32-bit JavaScript Module" COMPANY_NAME="Netscape Communications Corporation" PRODUCT_NAME="NETSCAPE" FILE_VERSION="4.0" ORIGINAL_FILENAME="js3240.dll" INTERNAL_NAME="JS3240" LEGAL_COPYRIGHT="Copyright Netscape Communications. 1994-96" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAAFDE" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.0" UPTO_BIN_PRODUCT_VERSION="4.0.0.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="mozcrt19.dll" SIZE="710144" CHECKSUM="0x96362802" BIN_FILE_VERSION="8.0.0.0" BIN_PRODUCT_VERSION="8.0.0.0" PRODUCT_VERSION="8.00.0000" FILE_DESCRIPTION="User-Generated Microsoft (R) C/C++ Runtime Library" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Mozilla Custom C Runtime" FILE_VERSION="8.00.0000" ORIGINAL_FILENAME="MOZCRT19.DLL" INTERNAL_NAME="MOZCRT19.DLL" LEGAL_COPYRIGHT="Copyright (C) Microsoft Corporation." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBA01F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.0.0" UPTO_BIN_PRODUCT_VERSION="8.0.0.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="nspr4.dll" SIZE="198144" CHECKSUM="0xF8959539" BIN_FILE_VERSION="4.7.1.0" BIN_PRODUCT_VERSION="4.7.1.0" PRODUCT_VERSION="4.7.1" FILE_DESCRIPTION="NSPR Library" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Netscape Portable Runtime" FILE_VERSION="4.7.1" ORIGINAL_FILENAME="nspr4.dll" INTERNAL_NAME="nspr4" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3F7B5" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.7.1.0" UPTO_BIN_PRODUCT_VERSION="4.7.1.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="nss3.dll" SIZE="697856" CHECKSUM="0xE18E5D8" BIN_FILE_VERSION="3.12.0.0" BIN_PRODUCT_VERSION="3.12.0.0" PRODUCT_VERSION="3.12.0.3 Basic ECC" FILE_DESCRIPTION="NSS Base Library" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Network Security Services" FILE_VERSION="3.12.0.3 Basic ECC" ORIGINAL_FILENAME="nss3.dll" INTERNAL_NAME="nss3" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAE4A0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.12.0.0" UPTO_BIN_PRODUCT_VERSION="3.12.0.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="nssckbi.dll" SIZE="304640" CHECKSUM="0xEA2AD587" BIN_FILE_VERSION="1.70.0.0" BIN_PRODUCT_VERSION="1.70.0.0" PRODUCT_VERSION="1.70" FILE_DESCRIPTION="NSS Builtin Trusted Root CAs" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Network Security Services" FILE_VERSION="1.70" ORIGINAL_FILENAME="nssckbi.dll" INTERNAL_NAME="nssckbi" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x51BCB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.70.0.0" UPTO_BIN_PRODUCT_VERSION="1.70.0.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="nssdbm3.dll" SIZE="103936" CHECKSUM="0x7EDB35EB" BIN_FILE_VERSION="3.12.0.0" BIN_PRODUCT_VERSION="3.12.0.0" PRODUCT_VERSION="3.12.0.3 Basic ECC" FILE_DESCRIPTION="Legacy Database Driver" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Network Security Services" FILE_VERSION="3.12.0.3 Basic ECC" ORIGINAL_FILENAME="nssdbm3.dll" INTERNAL_NAME="nssdbm3" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2944B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.12.0.0" UPTO_BIN_PRODUCT_VERSION="3.12.0.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="nssutil3.dll" SIZE="87552" CHECKSUM="0x35154D7F" BIN_FILE_VERSION="3.12.0.0" BIN_PRODUCT_VERSION="3.12.0.0" PRODUCT_VERSION="3.12.0.3 Basic ECC" FILE_DESCRIPTION="NSS Utility Library" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Network Security Services" FILE_VERSION="3.12.0.3 Basic ECC" ORIGINAL_FILENAME="nssutil3.dll" INTERNAL_NAME="nssutil3" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17DF3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.12.0.0" UPTO_BIN_PRODUCT_VERSION="3.12.0.0" LINK_DATE="07/02/2008 16:28:45" UPTO_LINK_DATE="07/02/2008 16:28:45" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="plc4.dll" SIZE="20480" CHECKSUM="0xD717709B" BIN_FILE_VERSION="4.7.1.0" BIN_PRODUCT_VERSION="4.7.1.0" PRODUCT_VERSION="4.7.1" FILE_DESCRIPTION="PLC Library" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Netscape Portable Runtime" FILE_VERSION="4.7.1" ORIGINAL_FILENAME="plc4.dll" INTERNAL_NAME="plc4" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBAEB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.7.1.0" UPTO_BIN_PRODUCT_VERSION="4.7.1.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="plds4.dll" SIZE="17408" CHECKSUM="0x91F58EC7" BIN_FILE_VERSION="4.7.1.0" BIN_PRODUCT_VERSION="4.7.1.0" PRODUCT_VERSION="4.7.1" FILE_DESCRIPTION="PLDS Library" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Netscape Portable Runtime" FILE_VERSION="4.7.1" ORIGINAL_FILENAME="plds4.dll" INTERNAL_NAME="plds4" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x48CD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.7.1.0" UPTO_BIN_PRODUCT_VERSION="4.7.1.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="smime3.dll" SIZE="103936" CHECKSUM="0xD20114C1" BIN_FILE_VERSION="3.12.0.0" BIN_PRODUCT_VERSION="3.12.0.0" PRODUCT_VERSION="3.12.0.3 Basic ECC" FILE_DESCRIPTION="NSS S/MIME Library" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Network Security Services" FILE_VERSION="3.12.0.3 Basic ECC" ORIGINAL_FILENAME="smime3.dll" INTERNAL_NAME="smime3" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x25109" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.12.0.0" UPTO_BIN_PRODUCT_VERSION="3.12.0.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="softokn3.dll" SIZE="151552" CHECKSUM="0x91A0F12E" BIN_FILE_VERSION="3.12.0.0" BIN_PRODUCT_VERSION="3.12.0.0" PRODUCT_VERSION="3.12.0.3 Basic ECC" FILE_DESCRIPTION="NSS PKCS #11 Library" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Network Security Services" FILE_VERSION="3.12.0.3 Basic ECC" ORIGINAL_FILENAME="softokn3.dll" INTERNAL_NAME="softokn3" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x27A0E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.12.0.0" UPTO_BIN_PRODUCT_VERSION="3.12.0.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="sqlite3.dll" SIZE="395776" CHECKSUM="0x2CE13E49" BIN_FILE_VERSION="3.5.9.0" BIN_PRODUCT_VERSION="3.5.9.0" PRODUCT_VERSION="3.5.9" FILE_DESCRIPTION="SQLite Database Library" COMPANY_NAME="sqlite.org" PRODUCT_NAME="SQLite Database Library" FILE_VERSION="3.5.9" ORIGINAL_FILENAME="sqlite3.dll" INTERNAL_NAME="sqlite3" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6C61F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.5.9.0" UPTO_BIN_PRODUCT_VERSION="3.5.9.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ssl3.dll" SIZE="136704" CHECKSUM="0x83ACFC95" BIN_FILE_VERSION="3.12.0.0" BIN_PRODUCT_VERSION="3.12.0.0" PRODUCT_VERSION="3.12.0.3 Basic ECC" FILE_DESCRIPTION="NSS SSL Library" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Network Security Services" FILE_VERSION="3.12.0.3 Basic ECC" ORIGINAL_FILENAME="ssl3.dll" INTERNAL_NAME="ssl3" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x291A4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.12.0.0" UPTO_BIN_PRODUCT_VERSION="3.12.0.0" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="updater.exe" SIZE="241664" CHECKSUM="0xF17870FE" BIN_FILE_VERSION="1.9.0.3105" BIN_PRODUCT_VERSION="1.9.0.3105" PRODUCT_VERSION="1.9.0.1" FILE_DESCRIPTION="Firefox Software Updater" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Firefox" FILE_VERSION="1.9.0.1" ORIGINAL_FILENAME="updater.exe" INTERNAL_NAME="" LEGAL_COPYRIGHT="License: MPL 1.1/GPL 2.0/LGPL 2.1" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x418BB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.0.3105" UPTO_BIN_PRODUCT_VERSION="1.9.0.3105" LINK_DATE="07/02/2008 15:50:28" UPTO_LINK_DATE="07/02/2008 15:50:28" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="xpcom.dll" SIZE="17920" CHECKSUM="0xC46EAC9C" BIN_FILE_VERSION="1.9.0.3105" BIN_PRODUCT_VERSION="1.9.0.3105" PRODUCT_VERSION="1.9.0.1" FILE_DESCRIPTION="" COMPANY_NAME="Mozilla Foundation" PRODUCT_NAME="Firefox" FILE_VERSION="1.9.0.1" ORIGINAL_FILENAME="" INTERNAL_NAME="xpcom" LEGAL_COPYRIGHT="License: MPL 1.1/GPL 2.0/LGPL 2.1" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDB6C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.0.3105" UPTO_BIN_PRODUCT_VERSION="1.9.0.3105" LINK_DATE="07/02/2008 16:28:44" UPTO_LINK_DATE="07/02/2008 16:28:44" VER_LANGUAGE="Language Neutral [0x0]" />
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zeroth 171 Nearly a Posting Virtuoso · Answer 8 · 2008-08-30T17:35:26+00:00

Caperjack,
Well, here's my report after a week or so of testing, etc. The system has been more stable, as I mentioned in my last post, but still I'm having applications fail randomly, firefox, outlook, winplayer. I got rid of the calls for these four files and have had no more problems there, loaded the latest version of everything on the computer that I could find.

This morning another crash...this time I lost the active desktop and it would not resolve...had to pick another theme and it came right back, then I switched back to my previous theme and it's working. btw, that same scenario happened before I first brought this problem to the forum. I looked at several diagnostics but they didn't tell me anything, I just don't even know where to start.

But it sure is frustrating to come to the computer in the morning, hit the mouse on something and the system crash...

Where can I start?