I am in the process of trying to fix a friend’s laptop. He has Quick Books Pro 2007 installed for his business. His laptop had problems that I don’t think were related to the QB software. Long story short, I got the laptop to boot up and run stable. I removed a lot of unnecessary programs like HP printer suites and stuff he no longer had any use for. I gave it back to him and a few days later he told me about his problem with QBs. Every time he would open it up it would give an error message that said something about the PAYRES.dll was a bad windows image (I don’t quite remember, and I cannot restore the computer to that time anymore, sorry). I took the laptop and first found his QBW files and copied them to another folder to keep them safe. I then reinstalled QB pro without uninstalling it, thinking that it would make the required repairs. When I booted it back up and opened QB, it loaded and brought up the logon password block. I entered the password, and it loaded the file, but then gave a setup error: “Failed to load resources from resource file. Please check your setup”. When I clicked OK the program would quit. I have tried a few different approaches. I have tried reinstalling it again. That didn’t work. I then uninstalled all of QB, then reinstalled afresh. It still came up with the same error. I installed the program on my own laptop to see if it would work properly, and it did. I copied the company files from his laptop and opened them up on mine. I’m thinking that either there is a corrupt system file or something in the registry is preventing a fresh install of the program. Just trying to get some advice and ideas. Thanks.
Hi,
It is possible that you have a missing file problem from when you deleted/removed some files. try "Verify Window’s Files" first, if that will not fix the problem try others.
A lot of problems can be fixed with a simple solution, please try to one or, if necessary, all of the following to try and get your PC working again. Start at the first, working your way to the last, that is, if you are able to access the programs shown. If you know your way around a PC, I am sorry for the full details but this is to help people that don’t know how.
Check Disk
1. Right click your disk drive icon (normally “C”),
2. Click “Properties.”
3. Click “Tools”
4. In “Error checking” click “Check Now”
5. Check the 2 boxes, “Automatically fix file system errors” and “Scan for and attempt recovery of bad sectors”
6. Click “Start”
7. At the pop-up window “The disk check could not……” Click “Yes”
8. Re-boot your PC and allow disk checker to start. (Do not press any key before it starts)
Check Disk from Boot
1. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
2. Scroll to “Safe Mode with command prompt”
3. At command prompt Type “ chkdsk /f” (Note;- Space after chkdsk.)
Alternative Start Mode
1. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
2. Scroll to “Start with last known good configuration.)
3. Press “Enter”
Or
4. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
5. Scroll to “Safe Mode” (With networking, if you want to access the internet)
6. Press “Enter”
Verify Window’s Files
1. Go “START”, “RUN” type “CMD” Press “OK” or Boot PC into “safe mode with command prompt”
2. Type sfc /scannow /f (note:- space after sfc)
3. Windows file protection will check your files. Follow any prompts; you may be required to use your XP CD.
4. Re-boot your PC
System Restore from boot
1. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
2. Scroll to “Safe Mode” and press “Enter”
3. A window will open asking if you want to use “System Restore”
4. Select “Cancel” to enter “System Restore”
5. Ensure “Restore to an earlier time” is checked and click “Next”
6. Select an earlier date when your PC worked well. (Must be a highlighted date)
7. Click “Next”
8. Allow system restore and reboot.
9. Check to see if problem still exists.
System Restore
1. Go “Start”
2. “All programs”
3. “Accessories”
4. “System tools”
5. “System Restore”
6. Ensure “Restore to an earlier time” is checked and click “Next”
7. Select an earlier date when your PC worked well. (Must be a highlighted date)
8. Click “Next”
9. Allow system restore and reboot.
10. Check to see if problem still exists.
Clean Boot
1. Go “Start”
2. “Run”
3. Type “msconfig”
4. Click “OK”
5. Click “Services”
6. Check box “Hide all Microsoft services”
7. Click “Disable All”
8. Click “Apply”
9. Click “Restart”
10. System will reboot, Check if problem still exists. (Do not access the internet or open any file you are unsure of as you have no virus protector running.)
11. If problem is fixed, enable the disabled items 1 at a time until you find the one causing the problem. If not fixed, re-enable all and re-boot.
On-line Virus Scan
Go to one or all of these sites and do an online virus scan.
us.mcafee.com/root/mfs/default.asp
Check Malware
Go to http://www.besttechie.net/tools/mbam-setup.exe
and download and run Malwarebytes' Anti-Malware.
1. Double-click mbam-setup.exe and follow the prompts to install the program.
2. Make sure you put a check in the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, let it download and instal.
4. Once the program has loaded, select Perform full scan, then click Scan.
5. When the scan is complete, click OK, then click Show Results to view the results.
6. Make sure that everything is checked, and click Remove Selected.
7. When completed, a log will open.
Check Spyware
Go to www.safer-networking.org and download and run Spybot
If you have not installed Service Pack 3 yet, do a Windows repair, if you have installed it, first try…..
Post a detailed report
Go to:- www.majorgeeks.com/download3155.html download and run Hijack this. “Do not try to do any repairs yourself.” Save the report and send it with your next post along with any error logs.
To check error logs, go to “START” “RUN” type “eventvwr.msc” Click “OK” and check if there any errors in the logs. Include any information that could help:-
1. What were you doing on the PC when the problem occurred?
2. Does it happen every time you do this?
3. What progs are running as well?
4. What have you done to fix this problem?
5. How long has the problem been happening?
6. Have you installed/uninstalled or updated any progs recently?
7. Any other information that may help resolve your problem. Remember, no one here can see your PC; you are the only one that can tell someone else about the problem.
To Repair Windows XP from your XP CD…..
1. Re-start PC with XP CD in drive (Have your serial number handy)
2. As your PC starts press “F12” for boot menu (Or what your PC may ask for)
3. Scroll to and select “boot from CD.”
4. At prompt “Press any key to boot from CD” Press “Any key”
5. In the Windows XP Setup window, Press “Enter” to set up windows XP, (Don’t worry, this is a repair only, not a fresh install.)
6. At next window, Press “F8” to accept license agreement
7. Wait until windows displays your current version of XP and asks “To repair the selected windows XP installation press R”
8. Press “R”
9. Enter serial number when prompted.
10. Wait for files to be copied (PC will indicate 39 mins, it will take a lot less.)
11. When asked to adjust Regional language options, click “Next” as it is still set.
12. PC will re-boot.
13. If you have AVG Free, copy serial number to a file as you will lose it on repair. After repair a window will pop up asking how you want to treat AVG, Click repair and when prompted enter serial number.
14. Check to see if problem still exists.
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