Member Avatar for khaali

HI,

ive been lookin at my fiancees computer, shes in some other country so i have to use remote connection to look at her computer.

She has installed windows 2000 pro, and the computer can run fine many many hours or it can freeze after 1 minute.....it seems like when the cpu processing gets somewhat heavy, the computer freezes.

- Ive updated and run norton antivirus without findin any virus.
- Ive updated driver files for video & audio card.
- Ive installed latest patch. (service pack 4 for windows 2000 pro)

But it still keeps freezing at random times. Anyone got any idea ?

thanx.

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  • Latest Post Latest Post by DMR
Member Avatar for feigned

What's the power supply output and voltages?

Member Avatar for khaali

hi there, thanx for ur reply,

im not so good at hardware, could someone plz specify how i can figure out my
power supply output and voltages, thanx.

Member Avatar for DMR

The problem could easily be hardware-related, but since you say the computer is in another country, troubleshooting will be rather difficult.

Possible hardware causes could be:

- Faulty power supply (as already mentioned)
- Bad RAM
- Faulty video/network/etc. card
- Faulty motherboard
- Ventilation/thermal problem

If you want to start eliminating software causes, I'd start turning off all unneccessary running programs and processes/services one at a time. Also run a spyware/adware removal program like SpyBot or Ad Aware.

If you get the system as pared down as possible but it still freezes, it's most likely hardware.

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