Member Avatar for firoz.raj

Hi Friends,
when i tried to register my computer .it says the following .your gotomypc trial is just click away .but when i install it .When i tried to register a computer.it says You must purchase a plan at https://www.gotomypc.com

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  • Latest Post Latest Post by jingda

Dani AI

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A short, practical follow-up based on 's report and the replies from and .

The message that a trial install immediately asks for purchase is usually an account/registration or installer mismatch rather than a Windows bug. Quick checks that often resolve it:

  • Confirm the machine has the host/unattended-access component installed (the computer you want to control must run the host, not just the viewer).
  • Run the installer as Administrator and allow any UAC prompts. Some installers need elevated rights to register the host service.
  • Verify the trial was actually activated on the vendor account (look for the confirmation/activation email or the account dashboard to see assigned machines).
  • Temporarily disable local firewall/antivirus or try a different network (home vs. office) — proxies or blocked outbound HTTPS can prevent registration calls from succeeding.
  • Do a clean uninstall, reboot, then reinstall the host. Remove leftover program folders from Program Files and AppData only if comfortable, and create a restore point first.
  • If the install still fails, collect logs and Event Viewer entries (time of install) and share those with vendor support.

If an urgent workaround is needed, alternatives exist (as noted by and ). Before switching, check each product's current licensing and unattended-access features. Do not post account credentials or activation codes in the thread; if support is required, provide logs and timestamps to the vendor for faster diagnosis.

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Member Avatar for rch1231

That you will have to take up with their customer service. May I suggest Team Viewer, it is also free and has the ability to transfer files which gotomypc only includes in their pay version.

Member Avatar for jingda

Mikogo and Teamviewer is my choice too:)
Try reinstalling the trail version again.

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