Member Avatar for teton

Ok, so I missed the entire Nascar race today trying to figure out why I couldn't listen to the scanner which uses J2SE Runtime Environment.
In my add/remove programs it shows that this is installed. I uninstalled/reinstalled (3times) but when I try to use the scanner function it asks to install J2SE. Also, when I click the Java icon in the control panel I get a message that it can't find the registry key. There is no Java Sun listing in the Advanced tab either.
The Java Sun website is basically worthless as it offers no solution or any phone number for tech support tho' I did send a help email.
I'm guessing that it is not installing correctly but as I have limited computer knowledge I am stuck!!!
So do any of you have a suggestion!!?
Thanks!!!

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— the symptoms you described (Add/Remove shows Java but the Control Panel icon is dead and the NASCAR scanner still prompts for J2SE) usually mean a partially removed/corrupt JRE left registry entries or files behind. 's idea to reinstall the old copy and then uninstall it is the least risky first move. Below are safe, concrete steps and a fallback if that fails.

  1. Make a System Restore point first.
  2. Try to reinstall the same JRE build you had (so the installer can repair missing registry entries), then remove it from Add/Remove Programs. If you cannot find the exact old installer, reinstall the nearest matching JRE for Java 5, then uninstall.
  3. If the uninstall still fails, export and then remove the Java registry keys before reinstalling: export then delete the JavaSoft keys under
    HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft
    HKEY_CURRENT_USER\Software\JavaSoft
    (export by right‑clicking the key in regedit — this gives you a .reg backup you can restore).

If you prefer file cleanup instead of registry editing, delete leftover Java folders after uninstall attempts: remove any jre folders under C:\Program Files\Java and delete the Java cache under C:\Documents and Settings\<youruser>\Application Data\Sun\Java\Deployment. After cleanup, install a fresh JRE and test the Control Panel by running the Control Panel applet directly, for example:

"C:\Program Files\Java\jre1.5.0_06\bin\javacpl.exe"

Also clear IE temporary files and ensure ActiveX is allowed for the NASCAR site (IE6: Tools → Internet Options → Security → Custom Level → ActiveX). If any step seems risky, stop and restore the registry/restore point or get hands‑on help — editing the registry without a backup can break Windows. These steps fix the vast majority of Java control‑panel / plugin problems and should get the RaceDay scanner talking again.

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Member Avatar for 'Stein

Alrite, several things.

First, which OS are ya running?

Secondly, specifically which 'scanner' are ya using?

Thanks.

Member Avatar for teton

Running Windows XP 2002 SP2 IE6

Scanner is through Nascar.com Raceday Scanner/Trackpass

I have had a couple of emails back and forth with Java support, but so far not much help.

It appears that an old version of Java didn't uninstall all of the way hence the Java icon that is unclickable in Control Panel. Java peoples latest email says to try to delete the registry key but I haven't quite figured out how to accomplish that without screwing the whole damn computer up ya know!?

So that is where I am at the moment! I'm hoping to get this fixed ASAP so I don't miss any more race convos!!!

Member Avatar for 'Stein

Hmm, this is sorta a shot in the dark, but I think it'd be wise to try:

try reinstalling the 'old' version of Java that was on your computer (that didn;t uninstall all the way). Now, uninstall it using the built in uninstaller.

Now, visit Java's website and try to download the lastest then.

Thanks.

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