I had to download Compaq IJ650 and HP PSC 500 printers to a Presario 5320 again because of an electrical stroke through cabe network. Now neither of the printers is responding to commands. Any ideas?
glenda gail 0 Newbie Poster
Dani 4,310 The Queen of DaniWeb Administrator Featured Poster Premium Member
You're saying you re-downloaded and re-installed the printer drivers for your printers? If there was an electrical problem such as a power surge, updating the software isn't going to fix it: odds are it's unfortunately the actual hardware. How did you re-install the software? Did you first uninstall the old version?
glenda gail 0 Newbie Poster
You're saying you re-downloaded and re-installed the printer drivers for your printers? If there was an electrical problem such as a power surge, updating the software isn't going to fix it: odds are it's unfortunately the actual hardware. How did you re-install the software? Did you first uninstall the old version?
Yes, I did uninstall the old version. What do I need to do? I use the HP PSC500 for scanning and printing. I feel lost without it. Gail
Catweazle 140 Grandad Team Colleague
Try installing it on someone else's computer to check if it's in working order. If not, it needs replacement ot repair.
If it works on a different PC but not on yours, perhaps we can work out what the problem is. Please let us know.
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