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I request to reset my apple ID

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Dani AI

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Two separate problems are commonly conflated here: regaining an Apple Account (Apple ID) login versus removing an iCloud/Activation Lock from a device. As and suggested, Apple is the only legitimate party that can reset account credentials or remove Activation Lock; as warned, avoid any “support” service that asks for passwords or money. (support.apple.com)

If the Apple Account email or a trusted device is still available, the simplest path is to reset the password via the device Settings or the web recovery flow (iforgot.apple.com). If no trusted device is reachable, the Apple Support app on a borrowed device or Apple’s account‑recovery procedures can be used; account recovery can take time if Apple needs extra verification. This is the standard first step before any device‑unlock work. (support.apple.com)

If the phone/tablet shows Activation Lock (asks for another Apple ID), entering the Apple ID used to set it up or having the previous owner remove the device from iCloud is required. If the previous owner cannot be contacted but the requester is the original purchaser, Apple will consider an Activation Lock support request (proof‑of‑purchase required; the device will be erased if Apple unlocks it). Expect Apple to ask for documentation that links the serial/IMEI to the purchase; institutional cases use similar receipt criteria. Third‑party “iCloud unlock” services are not a safe or reliable option. (support.apple.com)

Practical checklist (prepare before contacting Apple Support): a) the device serial number or IMEI (visible on the device, box, or in Settings), b) an original receipt or invoice that shows date, seller and the device identifier, and c) photo ID if requested. Do not share Apple ID passwords, verification codes, or allow remote access to anyone claiming to be support. If a message or call looks unexpected, forward suspicious emails to Apple (reportphishing@apple.com) and use Apple’s official contact channels only. (calpoly.atlassian.net)

(References: Apple support pages on resetting an Apple Account and on removing Activation Lock; Apple guidance on avoiding social‑engineering scams; reporting procedures and Activation Lock support tools.)

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All 6 Replies

Member Avatar for JamesCherrill

I don't think there's anyone here who can do that for you. You should contact Apple directly.

Member Avatar for rproffitt

No Apple Company folk here. Just a note, BEWARE the FAKE SUPPORT SCAMS going on. These folk are out for not only your money but are known to take over your Apple and other accounts.

Member Avatar for SlatAl

I recommend that you look for guides on the Internet. But in general, it's elementary to do if you at least have access to your email.

commented: At 3 years to unlock, most of us would call that non-existent service. Maybe I should write why no longer own an Apple phone! -4
Member Avatar for Dani

No Apple Company folk here.

My fiance is one of those folk.

Member Avatar for rproffitt

Thanks Dani.

My years of carrying an Apple iPhone ended when Apple, the Genius Bar failed to find a way to reset their security questions. I had my password, my account but had forgotten to record my security questions.

This results in two forever locked iPhones. After three years of trying to correct this with Apple, I decided to clear our inventory at the office of all Apple devices and move on.

What happened to these iPhones? I gave them to a local repair shop so they could use them for donor parts. Shame since if I were able to remove them from my account I might have sold them off or gifted them to students at the local college.

Goodbye Apple.

Edited by rproffitt
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