Probably this is me just venting more than anything, but has anyone had success in getting in touch with someone from Cloudflare billing?
Cloudflare recently charged us a boatload of money for Argo accelerated traffic that was the result of a DDoS attack. Cloudflare was able to detect on their end there was a DDoS attack going on at the time. I tried submitting a billing ticket a week ago and there have been no responses to it as of yet. Pretty frustrating.
If you have the enterprise plan you should have an emergency phone option under support. Cloudflare also has a 24/7 Emergency Hotline at +1 (866)-325-4810. There's a Live Chat option for Business. Call their sales number and get some answers. +1 (888) 99 FLARE
A disputed charge back on a C/C always gets their attention, and billing would probably call you. I wouldn't play their game.
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