Unable to view hotmail login page...

Question

APSoares 0 Junior Poster in Training

14 Years Ago

Hi there,

I need help:

I am having trouble viewing the hotmail / mail.live login page. I can get into the MSN web page but when I click on the hotmail tab it gives me the following error message:

with Mozilla Firefox browser:

"Not Found

The requested URL /login.srf was not found on this server.
Apache/2.0.54 (Fedora) Server at login.live.com Port 80"

with Window Internet Explorer:

"The webpage cannot be found
HTTP 404
Most likely causes:
•There might be a typing error in the address.
•If you clicked on a link, it may be out of date."

I ran AVG and the following viruses were listed:

"Infection";"Trojan horse PSW.Banker5.BECQ";"...
"Infection";"Trojan horse KillAV.ATI";"...
"Infection";"Trojan horse Downloader.Generic9.CFCN";"...

I followed the instructions posted in 2008 here (link http://www.daniweb.com/forums/thread140927.html), but I could not find the folder / files:

C:\WINDOWS\ALCMTR.EXE

hwxght.dll
gcurev.dll

and this is the latest logfile from of Trend Micro HijackThis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:41:50, on 29/06/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Acer\Empowering Technology\admServ.exe
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Acer\Empowering Technology\eRecovery\Monitor.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Arcade\PCMService.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\acer\Empowering Technology\ePower\epm-dm.exe
C:\Acer\Empowering Technology\admtray.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ClamWin\bin\ClamTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe
C:\WINDOWS\PixArt\PAC207\Monitor.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\AVG\AVG9\avgscanx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O1 - Hosts: 14.13.91.1 merlgfoc.gustemrrbergo
O1 - Hosts: 43.66.12.75 figggura.sangfta
O1 - Hosts: 65.43.65.12 eikgfe.batgfista
O1 - Hosts: 95.43.25.65 lucigffer.anjobhgelo
O1 - Hosts: 54.41.66.43 caigfxao.vamgfpiro
O1 - Hosts: 54.65.75.124 contgfainers.sgfapobolha
O1 - Hosts: 124.154.123.1 elbgba.ramalgfho
O1 - Hosts: 47.41.34.41 alkifdmista.labgforatorio
O1 - Hosts: 44.12.55.128 labgf001.mugfiri
O1 - Hosts: 44.12.43.12 cachogrrro.malhgvado
O1 - Hosts: 55.22.66.12 cadhgela.nochgio
O1 - Hosts: 69.43.14.77 mhgar.aberhgto
O1 - Hosts: 80.191.193.3 live.com # GbPluguin
O1 - Hosts: 80.191.193.3 www.live.com # GbPluguin
O1 - Hosts: 80.191.193.3 www.msn.com.br # GbPluguin
O1 - Hosts: 80.191.193.3 login.live.com # GbPluguin
O1 - Hosts: 60.5.191.51 www.itaupersonnalite.com.br # GbPluguin
O1 - Hosts: 60.5.191.51 itaupersonnalite.com.br # GbPluguin
O1 - Hosts: 80.191.193.3 www.hotmail.com.br # GbPluguin
O1 - Hosts: 80.191.193.3 hotmail.com.br # GbPluguin
O1 - Hosts: 93.37.18.19 sergfvidor.prhint
O1 - Hosts: 84.12.48.54 sistgfema.adjs
O1 - Hosts: 49.43.12.54 serrevidor.cenjtro
O1 - Hosts: 43.54.12.64 servhhidor.suyl
O1 - Hosts: 85.54.18.27 seadrvidor.leshgte
O1 - Hosts: 192.1.244.254 serfgvidor.oehgste
O1 - Hosts: 88.32.45.12 acofdrd.newgfcard
O1 - Hosts: 33.55.23.124 pigfscina.newcgfard
O1 - Hosts: 12.43.53.12 trustrt.ngfo.onfe
O1 - Hosts: 48.43.56.135 ligfer.sugck
O1 - Hosts: 53.14.75.124 muhrt.litfrust
O1 - Hosts: 55.12.128.129 clhass.sefctor01
O1 - Hosts: 98.32.12.43 cireldinha.cosfmeticos
O1 - Hosts: 43.32.12.94 patofdoce.biggode
O1 - Hosts: 98.12.43.19 casacroide.loidrd
O1 - Hosts: 84.43.13.58 nevadd.ddeff
O1 - Hosts: 48.43.1.44 gim.tomicar
O1 - Hosts: 32.12.4.1 frtank.davidhhson
O1 - Hosts: 48.12.4.1 thgio.marihglnda
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Acer eDataSecurity Management - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - C:\WINDOWS\system32\ToolBand.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\QtZgAcer.EXE
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [EPM-DM] c:\acer\Empowering Technology\ePower\epm-dm.exe
O4 - HKLM\..\Run: [Acer ePower Management] C:\Acer\Empowering Technology\ePower\Acer ePower Management.exe boot
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\Monitor.exe
O4 - HKLM\..\Run: [ADMTray.exe] "C:\Acer\Empowering Technology\admtray.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam10\QuickCam10.exe" /hide
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [MobileConnect] %programfiles%\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe /silent
O4 - HKLM\..\Run: [PAC207_Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ToolCar] C:\WINDOWS\system32\cttfmon.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [LogitechSetup] E:\Setup\Setup.exe /start /restart /l:enu
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Office Startup.lnk = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINF16H.EXE
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINF16H.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.skybroadband.com (file missing)
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {1C3DE665-D259-4C72-9D7D-C51FCB4CCFB9} (Panasonic Network Camera) - http://niraikanai.miemasu.net/SysCamInst.cab
O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KXHCM10 Control) - http://uema.ath.cx:81/cgi-bin/kxhcm10.ocx
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://img2.orkut.com/activex/10035/photouploader.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://220.157.155.55:8081/activex/AxisCamControl.cab
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
O16 - DPF: {A93B47FD-9BF6-4DA8-97FC-9270B9D64A6C} (VaPgCtrl Class) - http://www.praiabarra.com.br/h263ctrl.cab
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} (Facebook Photo Uploader 4) - http://upload.facebook.com/controls/FacebookPhotoUploader4_5.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://88.247.210.37/activex/AMC.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://secure.imperial.nhs.uk/dana-cached/setup/JuniperSetupSP1.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
O16 - DPF: {FD3FF62E-61A7-48EE-A4A4-97CE7BD1F99D} (SodaAgt Class) - https://secure.imperial.nhs.uk/dana-na/auth/url_default/On-DemandAgent/SodaAgent.CAB
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
O23 - Service: AVG E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: AdminWorks Agent X6 (AWService) - Avocent Inc. - C:\Acer\Empowering Technology\admServ.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate1cae7ad10927e78) (gupdate1cae7ad10927e78) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Vodafone Mobile Connect Service (VMCService) - Vodafone - C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe

--
End of file - 20901 bytes

windows-virus

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Latest Post 14 Years Ago Latest Post by APSoares

jholland1964 650 Posting Expert

14 Years Ago

Do you have a driver disk for the camera? If not, go to the Logitech page and see if there is a driver available.
Also a thought, it could possibly be the USB cable itself for the camera that is a problem.

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jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 1 · 2010-06-30T21:11:01+00:00

Hello AP, sorry for the delay. As you can tell we are short handed here. First thing I see is you are running two anti-virus programs, ClamWin and AVG 9. This is a big no-no. The absolute rule is ONE anti-virus program should be running on a computer. Running more than one actually reduces your protection because they do conflict with each other. At this time please Uninstall AVG 9 completely, I will give advice later on a better anti-virus program to use. For now, leave the ClamWin.
I would also advise that you Uninstall Spyware Doctor entirely also. There are much better anti-spyware programs that you can use.
After you have uninstalled AVG 9 and Spyware Doctor then run HiJackThis again and place checkmarks next to the following entries, IF they remain. Some may not show anymore after the uninstalls but check to be certain:

R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O1 - Hosts: 14.13.91.1 merlgfoc.gustemrrbergo
O1 - Hosts: 43.66.12.75 figggura.sangfta
O1 - Hosts: 65.43.65.12 eikgfe.batgfista
O1 - Hosts: 95.43.25.65 lucigffer.anjobhgelo
O1 - Hosts: 54.41.66.43 caigfxao.vamgfpiro
O1 - Hosts: 54.65.75.124 contgfainers.sgfapobolha
O1 - Hosts: 124.154.123.1 elbgba.ramalgfho
O1 - Hosts: 47.41.34.41 alkifdmista.labgforatorio
O1 - Hosts: 44.12.55.128 labgf001.mugfiri
O1 - Hosts: 44.12.43.12 cachogrrro.malhgvado
O1 - Hosts: 55.22.66.12 cadhgela.nochgio
O1 - Hosts: 69.43.14.77 mhgar.aberhgto
O1 - Hosts: 80.191.193.3 live.com # GbPluguin
O1 - Hosts: 80.191.193.3 [url]www.live.com[/url] # GbPluguin
O1 - Hosts: 80.191.193.3 [url]www.msn.com.br[/url] # GbPluguin
O1 - Hosts: 80.191.193.3 login.live.com # GbPluguin
O1 - Hosts: 60.5.191.51 [url]www.itaupersonnalite.com.br[/url] # GbPluguin
O1 - Hosts: 60.5.191.51 itaupersonnalite.com.br # GbPluguin
O1 - Hosts: 80.191.193.3 [url]www.hotmail.com.br[/url] # GbPluguin
O1 - Hosts: 80.191.193.3 hotmail.com.br # GbPluguin
O1 - Hosts: 93.37.18.19 sergfvidor.prhint
O1 - Hosts: 84.12.48.54 sistgfema.adjs
O1 - Hosts: 49.43.12.54 serrevidor.cenjtro
O1 - Hosts: 43.54.12.64 servhhidor.suyl
O1 - Hosts: 85.54.18.27 seadrvidor.leshgte
O1 - Hosts: 192.1.244.254 serfgvidor.oehgste
O1 - Hosts: 88.32.45.12 acofdrd.newgfcard
O1 - Hosts: 33.55.23.124 pigfscina.newcgfard
O1 - Hosts: 12.43.53.12 trustrt.ngfo.onfe
O1 - Hosts: 48.43.56.135 ligfer.sugck
O1 - Hosts: 53.14.75.124 muhrt.litfrust
O1 - Hosts: 55.12.128.129 clhass.sefctor01
O1 - Hosts: 98.32.12.43 cireldinha.cosfmeticos
O1 - Hosts: 43.32.12.94 patofdoce.biggode
O1 - Hosts: 98.12.43.19 casacroide.loidrd
O1 - Hosts: 84.43.13.58 nevadd.ddeff
O1 - Hosts: 48.43.1.44 gim.tomicar
O1 - Hosts: 32.12.4.1 frtank.davidhhson
O1 - Hosts: 48.12.4.1 thgio.marihglnda
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
O23 - Service: AVG E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

After you place the check marks then click the Fix Checked button. Exit HJT.
Next do the following:

Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform full scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click "Remove Selected".
When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.

Reboot the computer, this is VERY important.

Next do the following:

Please Run the ESET Online Scanner and attach the ScanLog with your post for assistance.

You will need to use Internet Explorer to to complete this scan.
You will need to temporarily Disable your current Anti-virus program.
Be sure the option to Remove found threats is checked and the option to Scan unwanted applications is Checked.
When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us as directed below.

Again Reboot the computer.

Run a new HJT scan and save the log. Post back here with the MBA-M log, the ESET log and the new HJT log.
Judy

APSoares 0 Junior Poster in Training · Answer 2 · 2010-07-04T19:43:07+00:00

Hi Judy,

Thank you so much for you prompt response. I have done some changes in the laptop since I posted my first note here, including uninstalling ClamWin, etc. I have now reinstalled ClamWin and, as per your instructions, I've uninstalled AVG (although I have already paid for their 2 years subscription).

Logs requested:

MBA-M log: no log (if I remember correctly, it said "no threats found")

ESET log: no log (it also said "no threats found")

HJT log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 14:17:43, on 04/07/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Acer\Empowering Technology\admServ.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Acer\Empowering Technology\eRecovery\Monitor.exe
C:\Program Files\Arcade\PCMService.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\acer\Empowering Technology\ePower\epm-dm.exe
C:\Acer\Empowering Technology\admtray.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe
C:\WINDOWS\PixArt\PAC207\Monitor.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe
C:\Program Files\ClamWin\bin\ClamTray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Acer eDataSecurity Management - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - C:\WINDOWS\system32\ToolBand.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [EPM-DM] c:\acer\Empowering Technology\ePower\epm-dm.exe
O4 - HKLM\..\Run: [Acer ePower Management] C:\Acer\Empowering Technology\ePower\Acer ePower Management.exe boot
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\Monitor.exe
O4 - HKLM\..\Run: [ADMTray.exe] "C:\Acer\Empowering Technology\admtray.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam10\QuickCam10.exe" /hide
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [MobileConnect] %programfiles%\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe /silent
O4 - HKLM\..\Run: [PAC207_Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ToolCar] C:\WINDOWS\system32\cttfmon.exe
O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [LogitechSetup] E:\Setup\Setup.exe /start /restart /l:enu
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Office Startup.lnk = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINF16H.EXE
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINF16H.EXE
O4 - Global Startup: Exif Launcher.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.skybroadband.com (file missing)
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {1C3DE665-D259-4C72-9D7D-C51FCB4CCFB9} (Panasonic Network Camera) - http://niraikanai.miemasu.net/SysCamInst.cab
O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KXHCM10 Control) - http://uema.ath.cx:81/cgi-bin/kxhcm10.ocx
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://img2.orkut.com/activex/10035/photouploader.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://220.157.155.55:8081/activex/AxisCamControl.cab
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
O16 - DPF: {A93B47FD-9BF6-4DA8-97FC-9270B9D64A6C} (VaPgCtrl Class) - http://www.praiabarra.com.br/h263ctrl.cab
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} (Facebook Photo Uploader 4) - http://upload.facebook.com/controls/FacebookPhotoUploader4_5.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://88.247.210.37/activex/AMC.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://secure.imperial.nhs.uk/dana-cached/setup/JuniperSetupSP1.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
O16 - DPF: {FD3FF62E-61A7-48EE-A4A4-97CE7BD1F99D} (SodaAgt Class) - https://secure.imperial.nhs.uk/dana-na/auth/url_default/On-DemandAgent/SodaAgent.CAB
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AdminWorks Agent X6 (AWService) - Avocent Inc. - C:\Acer\Empowering Technology\admServ.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Vodafone Mobile Connect Service (VMCService) - Vodafone - C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe

--
End of file - 15243 bytes

The hotmail login page pops up now but I did not want to try to login before receiving new instructions from you, just in case it is not safe yet. I would also like to check with you if you can help me with the message "Can’t run 16-bit Windows program / insufficient memory to run this application. Quit one or more Windows applications and then try again." that keeps appearing on the screen as soon as I start the laptop.

thank you!
Antonio

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 3 · 2010-07-04T20:47:17+00:00

Do you know what this 16bit program is that is trying to run? This would likely be a very old program.
As far as the Clamwin vs. AVG since you have paid for the AVG and Clamwin is free I believe then it would all right to remove the Clamwin and go back to the AVG. However, when the subscription runs out I would strongly advise against using it again. It just doesn't do the job it used to do. We usually recommend either Avira Free or Avast Free, both score much higher in tests than AVG. I myself use Avira free, have for several years and am extremely pleased with it.
Try the hotmail log in and see what happens. Also report back on what program it seems to be that is a 16bit program.

APSoares 0 Junior Poster in Training · Answer 4 · 2010-07-05T14:42:07+00:00

Hi Judy,

Thank you so much for all your help. The link is now working fine and the laptop is much faster!
I do not know what is the 16bit program that is trying to run. How do I find out?

Kind regards,
Antonio

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 5 · 2010-07-05T21:14:23+00:00

A simple way might be to use Mike Lin's Startup Control Panel.
It will show you various items set to run at start up.

Or another which shows both auto starting programs and auto starting services is CodeStuff Starter.

APSoares 0 Junior Poster in Training · Answer 6 · 2010-07-06T13:41:23+00:00

Hi Judy,

I ran the Mike Lin's Startup Control Panel, and the only item that appears under the folder "HKCU / Run" are:

ctfmon.exe
LogitechSetup
MsnMsgr
OM2_Monitor
Skype
swg

Is this the information you need?

regards,
Antonio

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 7 · 2010-07-06T19:47:49+00:00

Well none of those would likely be a 16bit program.Do you possibly have a program on there that you used with a very old computer?

APSoares 0 Junior Poster in Training · Answer 8 · 2010-07-06T20:41:05+00:00

I went back to the "Add or Remove Programs" and found the following program:

PC Camer@
Size: 0.16MB
Last used: 03/11/2009
Publisher: Salix
Registered Onwer: Paul

Paul is the other user in my laptop. Could it be this causing the pop up message?

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 9 · 2010-07-06T21:01:52+00:00

I cannot honestly say. Am not familiar with the program. Is it a really old program?
When you get that message does it list a specific program with it or just that it cannot run the 16bit program?

APSoares 0 Junior Poster in Training · Answer 10 · 2010-07-06T22:23:24+00:00

Hi there,

I am not sure how old this application is. It seems to be from 2009, so I would have older applications in the laptop. The message does not list a specific program with it and it only happens when I log on - it does not show when Paul sign on with his password. Would it help to identify where the problem is if I run a new "HJT" ?

regards,
Antonio

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 11 · 2010-07-06T22:39:43+00:00

Since this only happens when you log on then it has to be something that you have set to run. This would be an old program. Something that you used on an older computer running an older operating system I would think. I cannot be certain though.
I looked through your latest HJT log and see nothing there. Have you always had this happen or is this new?
How old is this ClamWin program?

APSoares 0 Junior Poster in Training · Answer 12 · 2010-07-06T23:20:46+00:00

I removed the ClamWin program last week and installed it again this week. The problem started months ago. There is something called "RegCure" which is showing in "accessories / system tools / scheduled tasks with a status "could not start" with my name as "creator" next to it. Shall I remove this?

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 13 · 2010-07-07T01:36:05+00:00

Yes remove that. It would not have installed on it's own however, you would have had to have installed it. It is a registry cleaning program which is totally unnecessary and can cause problems with the computer. Uninstall that and see if that helps. Hopefully it has not damaged the registry.

APSoares 0 Junior Poster in Training · Answer 14 · 2010-07-07T16:43:55+00:00

I removed RegCure and also some other applications:

Skype - which is installed back again
MobileMe Control Panel
Motorola Phone Tools
Logitech camera

and I inserted the CD for "Fujifilm Software for FinePix" and replaced the existing item since it does not give me an option to delete it.
However the message about the "16bit program" is still showing in the laptopt and I have now a new problem: I tried to install the logitech camera but it does not work. When I am asked to plug the camera into the USB port, it does not find it anymore (although I do have the Logitech wireless mouse and it is working fine).

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:38:30, on 07/07/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Arcade\PCMService.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\acer\Empowering Technology\ePower\epm-dm.exe
C:\Acer\Empowering Technology\eRecovery\Monitor.exe
C:\Acer\Empowering Technology\admtray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Acer\Empowering Technology\admServ.exe
C:\WINDOWS\PixArt\PAC207\Monitor.exe
C:\Program Files\ClamWin\bin\ClamTray.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Acer eDataSecurity Management - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - C:\WINDOWS\system32\ToolBand.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [EPM-DM] c:\acer\Empowering Technology\ePower\epm-dm.exe
O4 - HKLM\..\Run: [Acer ePower Management] C:\Acer\Empowering Technology\ePower\Acer ePower Management.exe boot
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\Monitor.exe
O4 - HKLM\..\Run: [ADMTray.exe] "C:\Acer\Empowering Technology\admtray.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [MobileConnect] %programfiles%\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe /silent
O4 - HKLM\..\Run: [PAC207_Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ToolCar] C:\WINDOWS\system32\cttfmon.exe
O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam10\QuickCam10.exe" /hide
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [LogitechSetup] E:\Setup\Setup.exe /start /restart /l:enu
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-21-14004083-294078908-1336101872-1005\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" (User 'Paul')
O4 - HKUS\S-1-5-21-14004083-294078908-1336101872-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Paul')
O4 - HKUS\S-1-5-21-14004083-294078908-1336101872-1005\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Paul')
O4 - HKUS\S-1-5-21-14004083-294078908-1336101872-1005\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\ADOBE\SHOCKW~1\SWHELP~1.EXE -Update -1100458 -Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; Sky Broadband; GTB6; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0) (User 'Paul')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - S-1-5-21-14004083-294078908-1336101872-1005 Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User 'Paul')
O4 - S-1-5-21-14004083-294078908-1336101872-1005 User Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User 'Paul')
O4 - S-1-5-18 Startup: Office Startup.lnk = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINF16H.EXE (User 'SYSTEM')
O4 - S-1-5-18 Startup: Microsoft Find Fast.lnk = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINF16H.EXE (User 'SYSTEM')
O4 - .DEFAULT Startup: Office Startup.lnk = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINF16H.EXE (User 'Default user')
O4 - .DEFAULT Startup: Microsoft Find Fast.lnk = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINF16H.EXE (User 'Default user')
O4 - Startup: Office Startup.lnk = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINF16H.EXE
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINF16H.EXE
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.skybroadband.com (file missing)
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {1C3DE665-D259-4C72-9D7D-C51FCB4CCFB9} (Panasonic Network Camera) - http://niraikanai.miemasu.net/SysCamInst.cab
O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KXHCM10 Control) - http://uema.ath.cx:81/cgi-bin/kxhcm10.ocx
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://img2.orkut.com/activex/10035/photouploader.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://220.157.155.55:8081/activex/AxisCamControl.cab
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
O16 - DPF: {A93B47FD-9BF6-4DA8-97FC-9270B9D64A6C} (VaPgCtrl Class) - http://www.praiabarra.com.br/h263ctrl.cab
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} (Facebook Photo Uploader 4) - http://upload.facebook.com/controls/FacebookPhotoUploader4_5.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://88.247.210.37/activex/AMC.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://secure.imperial.nhs.uk/dana-cached/setup/JuniperSetupSP1.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
O16 - DPF: {FD3FF62E-61A7-48EE-A4A4-97CE7BD1F99D} (SodaAgt Class) - https://secure.imperial.nhs.uk/dana-na/auth/url_default/On-DemandAgent/SodaAgent.CAB
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AdminWorks Agent X6 (AWService) - Avocent Inc. - C:\Acer\Empowering Technology\admServ.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Vodafone Mobile Connect Service (VMCService) - Vodafone - C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe

--
End of file - 17156 bytes

The other thing I've noticed is that before I was able to restore the laptop to an earlier date but now it only gives the option to restore it to some of the points in the current period I have signed on (ie.: today)

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 15 · 2010-07-07T18:00:40+00:00

I am not certain why you felt it necessary to uninstall any other programs other than that RegCure program I noted. The others would not likely have been 16 bit programs.
Have you tried the camera in another USB port? The wireless mouse is just that wireless so just because the computer sees that wouldn't apply to the camera, the camera IS being plugged into the system so they are not the same thing.

APSoares 0 Junior Poster in Training · Answer 16 · 2010-07-07T18:20:59+00:00

I tried to plug the camera in both USB slots but it does not recognize it anymore.

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 17 · 2010-07-08T00:29:06+00:00

Have you tried anything else in those USB slots to be sure they are working?

APSoares 0 Junior Poster in Training · Answer 18 · 2010-07-08T00:44:31+00:00

I've just tried my "Vodafone USB toggle" but it did not work. I removed it and inserted it again into the slot and it downloaded the application. However, when I try to connect to the internet through the Vodafone USB, a message appears on the screen saying "no device found". Is there a way of restoring the laptop to the point before I removed the RegCure ? and would it solve the problem ?

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 19 · 2010-07-08T02:12:49+00:00

RegCure removal isn't the cause of this, that only removed a program and it would have absolutely nothing to do with the USB ports. Something you noted earlier but I didn't see originally very likely has caused this:
"The other thing I've noticed is that before I was able to restore the laptop to an earlier date but now it only gives the option to restore it to some of the points in the current period I have signed on (ie.: today)"
Why were you using System Restore? It sounds to me like you have restored it back too far.
System Restore actually operates only on a very few system files and settings. System Restore backs up your registry. System Restore does not backup your data. If you delete or damage a file, System Restore will not recover it. System Restore will NOT uninstall a program. In fact if you have installed a program and find you don't want it if you use System Restore it may leave you with much of the program but it just won't be listed in Add/Remove, making it much harder to uninstall. System Restore does not keep old copies of your files or settings. If you're looking for an "old version" of a file or program that you used to have on your machine, System Restore isn't going to have it. System Restore does not fix your system.
System Restore is meant to restore from very RECENT changes like just day or two at the very most, not weeks.
The Fujifilm Software for FinePix is not for a Logitech camera, it is for a FujiFilm camera.
I say again, the removal of RegCure would have absolutely nothing to do with this.

Do your USB Controllers show in the Device Manager? If so click the "+" sign next to them and see if there are yellow exclamation points next to them.

APSoares 0 Junior Poster in Training · Answer 20 · 2010-07-08T04:23:50+00:00

I've mentioned about system restore because it used to give me the option to restore the laptop to a far back point in time but now it only gives me the option to restore it to an earlier point in the current period I am signed on. I understand now, from your message, that it would not solve the problem anyway.

The Device Manager is blank.

I can see, under "System Information / Components/ Storage / USB" devices such as HID-compliant mouse; Intel(R) 82801FB/FBM USD Universal Host Controller - 2658, 2659, 265A, 265B and 265C.

Does this mean anything?

APSoares 0 Junior Poster in Training · Answer 21 · 2010-07-08T05:01:15+00:00

I've managed to fix the problem and I can now see everything in the Device Manager and there is a yellow exclamation point in the "Logitech USB Camera (Notebooks Deluxe). When I clicked on it the Device Status says: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39). Click Troubleshoot to start the troubeshooter for this device."

APSoares 0 Junior Poster in Training · Answer 22 · 2010-07-08T05:14:13+00:00

I have now: the USB Vodafone working ok and also my Iphone sync with iTunes without any problems anymore. It seems that the only thing missing now is the Logitech camera.

APSoares 0 Junior Poster in Training · Answer 23 · 2010-07-08T14:12:02+00:00

I do have the disk for the camera. Shall I uninstall it and install it again?

I still can't find a solution for the "can't run 16 bit .. " issue.

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 24 · 2010-07-08T18:25:32+00:00

Try reinstalling the camera again, first though check in Add/Remove, if it is listed there uninstall it first.
I can't find anything either for the 16bit error but am still looking. Are you absolutely certain that it gives no program or file name in addition to the error message?

APSoares 0 Junior Poster in Training · Answer 25 · 2010-07-10T20:17:11+00:00

Hi there, I've just reinstalled the camera and it is working fine now : ))
Correct: the pop up message about the 16bit error does not give a program or file name. Would it be possible to send you a copy of it through email?

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 26 · 2010-07-10T21:05:55+00:00

Just give us a print screen of the error and attach it to a reply. We don't give assistance via email.

APSoares 0 Junior Poster in Training · Answer 27 · 2010-07-12T16:35:04+00:00

APSoares 0 Junior Poster in Training

14 Years Ago

Please find attached a screen print with the message about the "16bit Windows Program" issue.

This attachment is potentially unsafe to open. It may be an executable that is capable of making changes to your file system, or it may require specific software to open. Use caution and only open this attachment if you are comfortable working with msword files.

Doc1.doc (29.5 KB)

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 28 · 2010-07-12T18:49:37+00:00

This happens randomly not when you have attempted to run a specific program?