Hello folks....it's been awhile but I'm back with a potential nasties issue - my desktop is operating VERY slowly....here's a hijackthis log......can someone take a look and suggest some next steps? Thanks in advance! JD
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:38:47 PM, on 7/21/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16635)
Boot mode: Norma
"Running processes:
C:Program Files (x86)Norton Business SuiteEngine4.4.0.12ccSvcHst.exe
C:Program Files (x86)MotorolaMotoConnectServiceMotoConnect.exe
C:WindowsSysWOW64jmdpstij.exe
C:Program Files (x86)IntelIntel Matrix Storage ManagerIAAnotif.exe
C:UsersHomeAppDataLocalAudiogalaxyAudiogalaxy.exe
C:Program FilesVerizon V CAST Media ManagerV CAST Backup Scheduler.exe
C:UsersHomeAppDataRoamingSmileboxSmileboxTray.exe
C:UsersHomeAppDataRoamingSpotifyDataSpotifyWebHelper.exe
C:Program Files (x86)SymantecNorton Online BackupActivationNobuActivation.exe
C:Program Files (x86)HPDigital Imagingbinhpqtra08.exe
C:Program Files (x86)HPHP Software UpdatehpwuSchd2.exe
C:Program Files (x86)Common FilesNikonMonitorNkMonitor.exe
C:Program Files (x86)GoogleGoogle Desktop SearchGoogleDesktop.exe
C:Program Files (x86)NETGEARWG111v3WG111v3.exe
C:UsersHomeAppDataRoamingDropboxbinDropbox.exe
C:Program Files (x86)iTunesiTunesHelper.exe
C:Program Files (x86)AdobeReader 9.0Readerreader_sl.exe
C:Program Files (x86)Common FilesAdobeARM1.0AdobeARM.exe
C:Program Files (x86)Common FilesJavaJava Updatejusched.exe
C:Program Files (x86)HPDigital ImagingbinhpqSTE08.exe
C:Program Files (x86)HPDigital Imagingbinhpqbam08.exe
C:Program Files (x86)HPDigital Imagingbinhpqgpc01.exe
G:HijackThis.exe
R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=sx2800&r=173611094504p2329u955458617326
R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10042&barid={78A3960A-CC84-11E2-8EAE-001F16F31591}
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant =
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch =
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Local Page = C:WindowsSysWOW64blank.htm
R0 - HKCUSoftwareMicrosoftInternet ExplorerToolbar,LinksFolderName =
R3 - URLSearchHook: iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:Program Files (x86)iWinprxtbiWi0.dll
R3 - URLSearchHook: FreeOnlineRadioPlayerRecorder Toolbar - {f999a48b-1950-4d81-9971-79018f807b4b} - C:Program Files (x86)FreeOnlineRadioPlayerRecorderprxtbFre0.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:Program Files (x86)HPDigital ImagingSmart Web Printinghpswp_printenhancer.dll
O2 - BHO: CrossriderApp0021802 - {11111111-1111-1111-1111-110211181102} - C:Program Files (x86)Shopping Sidekick PluginShopping Sidekick Plugin.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:Program Files (x86)Common FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:Program Files (x86)Norton Business SuiteEngine4.4.0.12coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:Program Files (x86)Norton Business SuiteEngine4.4.0.12IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program Files (x86)Javajre6binssv.dll
O2 - BHO: Updater By SweetPacks Helper - {7D4F1959-3F72-49d5-8E59-F02F8AA6815D} - C:Program FilesUpdater By SweetPacksExtension32.dll
O2 - BHO: IEHlprObj Class - {8CA5ED52-F3FB-4414-A105-2E3491156990} - C:Program Files (x86)iWin GamesiWinGamesHookIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program Files (x86)Common FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:Program Files (x86)GoogleGoogle ToolbarGoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program Files (x86)GoogleGoogleToolbarNotifier5.7.8313.1002swg.dll
O2 - BHO: Free Download Manager - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:Program Files (x86)Free Download Manageriefdm2.dll
O2 - BHO: iWin - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:Program Files (x86)iWinprxtbiWi0.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:Program Files (x86)MicrosoftBingBar7.1.391.0BingExt.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program Files (x86)Javajre6binjp2ssv.dll
O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - C:Program Files (x86)SweetIMToolbarsInternet ExplorermgToolbarIE.dll
O2 - BHO: FreeOnlineRadioPlayerRecorder - {f999a48b-1950-4d81-9971-79018f807b4b} - C:Program Files (x86)FreeOnlineRadioPlayerRecorderprxtbFre0.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:Program Files (x86)HPDigital ImagingSmart Web Printinghpswp_BHO.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:Program Files (x86)Norton Business SuiteEngine4.4.0.12coIEPlg.dll
O3 - Toolbar: iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:Program Files (x86)iWinprxtbiWi0.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:Program Files (x86)MicrosoftBingBar7.1.391.0BingExt.dll" (file missing)
O3 - Toolbar: FreeOnlineRadioPlayerRecorder Toolbar - {f999a48b-1950-4d81-9971-79018f807b4b} - C:Program Files (x86)FreeOnlineRadioPlayerRecorderprxtbFre0.dll
O3 - Toolbar: SweetPacks Toolbar for Internet Explorer - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:Program Files (x86)SweetIMToolbarsInternet ExplorermgToolbarIE.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:Program Files (x86)GoogleGoogle ToolbarGoogleToolbar_32.dll
O4 - HKLM..Run: [NortonOnlineBackupReminder] "C:Program Files (x86)SymantecNorton Online BackupActivationNobuActivation.exe" UNATTENDED
O4 - HKLM..Run: [iYogiToolbar] C:Program Files (x86)iYogi SupportDockiYogiSupportDock.exe
O4 - HKLM..Run: [hpqSRMon] C:Program Files (x86)HPDigital ImagingbinhpqSRMon.exe
O4 - HKLM..Run: [HP Software Update] C:Program Files (x86)HPHP Software UpdateHPWuSchd2.exe
O4 - HKLM..Run: [Nikon Transfer Monitor] C:Program Files (x86)Common FilesNikonMonitorNkMonitor.exe
O4 - HKLM..Run: [Google Desktop Search] "C:Program Files (x86)GoogleGoogle Desktop SearchGoogleDesktop.exe" /startup
O4 - HKLM..Run: [QuickTime Task] "C:Program Files (x86)QuickTimeQTTask.exe" -atboottime
O4 - HKLM..Run: [iTunesHelper] "C:Program Files (x86)iTunesiTunesHelper.exe"
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program Files (x86)AdobeReader 9.0ReaderReader_sl.exe"
O4 - HKLM..Run: [Adobe ARM] "C:Program Files (x86)Common FilesAdobeARM1.0AdobeARM.exe"
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program Files (x86)Common FilesJavaJava Updatejusched.exe"
O4 - HKCU..Run: [Startup Manager] "C:Program Files (x86)iYogi SupportDockOptimizestartupmanager.exe"
O4 - HKCU..Run: [swg] "C:Program Files (x86)GoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe"
O4 - HKCU..Run: [Audiogalaxy] "C:UsersHomeAppDataLocalAudiogalaxyAudiogalaxy.exe" /startup
O4 - HKCU..Run: [HLBackupScheduler] C:Program FilesVerizon V CAST Media ManagerV CAST Backup Scheduler.exe
O4 - HKCU..Run: [SmileboxTray] "C:UsersHomeAppDataRoamingSmileboxSmileboxTray.exe"
O4 - HKCU..Run: [GoogleChromeAutoLaunch_F8F9C1389199C5D42EF0F1FE1D081D59] "C:Program Files (x86)GoogleChromeApplicationchrome.exe" --no-startup-window
O4 - HKCU..Run: [Spotify Web Helper] "C:UsersHomeAppDataRoamingSpotifyDataSpotifyWebHelper.exe"
O4 - HKUSS-1-5-19..Run: [Sidebar] %ProgramFiles%Windows SidebarSidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-19..RunOnce: [mctadmin] C:WindowsSystem32mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-20..Run: [Sidebar] %ProgramFiles%Windows SidebarSidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUSS-1-5-20..RunOnce: [mctadmin] C:WindowsSystem32mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Dropbox.lnk = C:UsersHomeAppDataRoamingDropboxbinDropbox.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:Program Files (x86)HPDigital Imagingbinhpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:Program Files (x86)Microsoft OfficeOffice10OSA.EXE
O4 - Global Startup: NETGEAR WG111v3 Smart Wizard.lnk = C:Program Files (x86)NETGEARWG111v3WG111v3.exe
O4 - Global Startup: WD Quick View.lnk = C:Program FilesWestern DigitalWD SmartWareWDDMStatus.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:Windowssystem32GPhotos.scr/200
O8 - Extra context menu item: Download all with Free Download Manager - file://C:Program Files (x86)Free Download Managerdlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:Program Files (x86)Free Download Managerdlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:Program Files (x86)Free Download Managerdlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:Program Files (x86)Free Download Managerdllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~2MICROS~1Office12EXCEL.EXE/3000
O8 - Extra context menu item: Free YouTube Download - C:UsersHomeAppDataRoamingDVDVideoSoftIEHelpersfreeytvdownloader.htm
O8 - Extra context menu item: Free YouTube to MP3 Converter - C:UsersHomeAppDataRoamingDVDVideoSoftIEHelpersfreeyoutubetomp3converter.htm
O9 - Extra button: @C:Program Files (x86)Windows LiveWriterWindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program Files (x86)Windows LiveWriterWriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:Program Files (x86)Windows LiveWriterWindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program Files (x86)Windows LiveWriterWriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~2MICROS~1Office12ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~2MICROS~1Office12ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~2MICROS~1Office12REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:Program Files (x86)HPDigital ImagingSmart Web Printinghpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:program files (x86)common filesmicrosoft sharedwindows livewlidnsp.dll
O10 - Unknown file in Winsock LSP: c:program files (x86)common filesmicrosoft sharedwindows livewlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:Program Files (x86)Windows LivePhoto GalleryAlbumDownloadProtocolHandler.dll
O20 - AppInit_DLLs: C:PROGRA~2GoogleGOOGLE~4GO36F4~1.DLL
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:WindowsSysWOW64MacromedFlashFlashPlayerUpdateService.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:Program FilesLSI SoftModemagr64svc.exe
O23 - Service: @%SystemRoot%system32Alg.exe,-112 (ALG) - Unknown owner - C:WindowsSystem32alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:Program Files (x86)Common FilesAppleMobile Device SupportAppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:Program Files (x86)BonjourmDNSResponder.exe
O23 - Service: @%SystemRoot%system32efssvc.dll,-100 (EFS) - Unknown owner - C:WindowsSystem32lsass.exe (file missing)
O23 - Service: FABS - Helping agent for MAGIX media database (Fabs) - MAGIX AG - C:Program Files (x86)Common FilesMAGIX ServicesDatabasebinFABS.exe
O23 - Service: @%systemroot%system32fxsresm.dll,-118 (Fax) - Unknown owner - C:Windowssystem32fxssvc.exe (file missing)
O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:Program Files (x86)Common FilesMAGIX ServicesDatabasebinfbserver.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:Program Files (x86)WildTangent GamesAppGamesAppService.exe
O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:Program Files (x86)GoogleGoogle Desktop SearchGoogleDesktop.exe
O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:Program Files (x86)GatewayRegistrationGregHSRW.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:Program Files (x86)GoogleUpdateGoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:Program Files (x86)GoogleUpdateGoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:Program Files (x86)GoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:Program Files (x86)IntelIntel Matrix Storage ManagerIAANTMon.exe
O23 - Service: IBUpdaterService - Unknown owner - C:Windowssystem32dmwu.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program Files (x86)Common FilesInstallShieldDriver11Intel 32IDriverT.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:Program Files (x86)CanonIJPLMIJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: iWinTrusted - iWin Inc. - C:Program Files (x86)iWin GamesiWinTrusted.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: MotoConnect Service - Unknown owner - C:Program Files (x86)MotorolaMotoConnectServiceMotoConnectService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:Program Files (x86)Mozilla Maintenance Servicemaintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:WindowsSystem32msdtc.exe (file missing)
O23 - Service: Norton Business Suite (N360) - Symantec Corporation - C:Program Files (x86)Norton Business SuiteEngine4.4.0.12ccSvcHst.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:Program Files (x86)Common FilesNeroNero BackItUp 4NBService.exe
O23 - Service: @%SystemRoot%System32netlogon.dll,-102 (Netlogon) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: NTI IScheduleSvc - NewTech Infosystems, Inc. - C:Program Files (x86)NewTech InfosystemsGateway MyBackupIScheduleSvc.exe
O23 - Service: @%systemroot%system32psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: @%systemroot%system32Locator.exe,-2 (RpcLocator) - Unknown owner - C:Windowssystem32locator.exe (file missing)
O23 - Service: @%SystemRoot%system32samsrv.dll,-1 (SamSs) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: @%SystemRoot%system32snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:WindowsSystem32snmptrap.exe (file missing)
O23 - Service: @%systemroot%system32spoolsv.exe,-1 (Spooler) - Unknown owner - C:WindowsSystem32spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%system32sppsvc.exe,-101 (sppsvc) - Unknown owner - C:Windowssystem32sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%system32ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:Windowssystem32UI0Detect.exe (file missing)
O23 - Service: Updater By SweetPacks - Unknown owner - C:Program FilesUpdater By SweetPacksExtensionUpdaterService.exe
O23 - Service: Updater Service - Acer - C:Program FilesGatewayGateway UpdaterUpdaterService.exe
O23 - Service: @%SystemRoot%system32vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: @%SystemRoot%system32vds.exe,-100 (vds) - Unknown owner - C:WindowsSystem32vds.exe (file missing)
O23 - Service: @%systemroot%system32vssvc.exe,-102 (VSS) - Unknown owner - C:Windowssystem32vssvc.exe (file missing)
O23 - Service: @%SystemRoot%system32WatWatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:Windowssystem32WatWatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%system32wbengine.exe,-104 (wbengine) - Unknown owner - C:Windowssystem32wbengine.exe (file missing)
O23 - Service: WDDMService - WDC - C:Program FilesWestern DigitalWD SmartWareWDDMService.exe
O23 - Service: WDFMEService - Western Digital - C:Program FilesWestern DigitalWD SmartWareWDFME.exe
O23 - Service: WDRulesService - Western Digital - C:Program FilesWestern DigitalWD SmartWareWDRulesEngine.exe
O23 - Service: @%Systemroot%system32wbemwmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:Windowssystem32wbemWmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%Windows Media Playerwmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:Program Files (x86)Windows Media Playerwmpnetwk.exe (file missing)"
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End of file - 18253 bytes