Hello, everyone. I am entirely new to this forum. In addition, I am technologically challenged when it comes to the language of computers. That said, I will attempt to describe the problem I am experiencing.
I have Vista Home Premium (upgraded from Microsoft XP) running on an HP Pavillion 1600. For the past year I have been running Norton Internet Security 2007 - no real problems. However I recently renewed my Norton contract and added a feature called "Auto-Protect". Ever since I did these things, the following (very annoying) problem has continuously arisen.
Windows sends periodic updates at 3:00AM. When my computer receives these updates, the result is that all internet connection capacity is destroyed. The IP Addresses disappear, and the computer tells me that there are no drivers. This is corrected by running "System Restore" and choosing the restore point immediately prior to the most recent Windows update.
Norton has looked at the problem c/o their chat service but they have not fixed it. HP looked at it and simply suggested the "System Restore" approach, which works but is stop-gap - and I don't want to be running "System Restore" every morning.
Does anyone a) recognize this problem and b) know what I ought to do about it?
One final note - I was getting an error message that read: "Auto-protect has encountered and unexpected error: 0X000003E8."
I called Norton on this and they accessed my computer remotely, and I believe they went in and removed the Trojan Zlob virus as a consequence. Since their intervention, the loss of internet connection has persisted, however. I haven't seen a return of the error message, which may mean it was associated with the virus and not the internet problem.
Looking forward to any assistance you might be able to suggest.